Last updated: August 16, 2026
All plans include a free trial period, so you can evaluate the Platform before you're charged anything. Once your trial ends and a paid subscription begins, charges are billed in advance for the period selected (monthly or annual).
Subscription fees are generally non-refundable for the current billing period once charged. If you cancel, your account remains active with full access through the end of the period you already paid for, and will not renew afterward. If you believe you were charged in error, contact us within 7 days of the charge and we'll review it.
If you connect your own Razorpay or Stripe account to invoice your clients through the Platform, those payments are between you and your clients directly — the funds are collected by your own payment gateway account, not by us. Any refund to your clients for those invoices is entirely your agency's own decision and responsibility to handle through your own Razorpay/Stripe dashboard. We are not a party to those transactions and cannot process refunds on your behalf.
For questions about a charge to your own subscription, visit our Contact page with your account email and the date of the charge.